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Terms and conditions⁠

These terms and conditions apply to every quote (offerte) and every contract of P.M. Stadbouw, for private individuals and for businesses. Where the rules for consumers and business clients differ, this is stated in each article.

If this translation differs from the Dutch text, the Dutch text prevails.

Last updated on 23 September 2026

Article 1. Who we are

These terms and conditions are those of P.M. Stadbouw, a general partnership (vof) based in Rijswijk (Zuid-Holland). We are listed in the Trade Register (Handelsregister) of the Netherlands Chamber of Commerce (KVK) under number 86025538.

Our full business address is listed in the KVK Trade Register. We also state it in every quote and every order confirmation (opdrachtbevestiging).

You can send us messages, photos and documents via WhatsApp. Each message is given a date and time, and you can save the conversation, just like an email. For questions and complaints, use the same details (see Article 13).

Article 2. Definitions

In these terms and conditions, the following terms mean:

  • we, us and our: P.M. Stadbouw;
  • you or client: the person or company to whom we give a quote or who awards us a contract;
  • consumer: a client who is a private individual and does not award the contract in the course of a profession or business, for example for the renovation of their own home;
  • business client: a client who does award the contract in the course of a profession or business, such as a company, an institution or a self-employed person without staff (zzp’er);
  • contract: the arrangements between you and us about the work, including the quote, the order confirmation and these terms and conditions;
  • work: everything that, under the contract, we build, alter, repair, finish or supply and fit for you;
  • additional work (meerwerk): work that we do as an extra, at your request or in consultation with you, on top of what is in the contract;
  • omitted work (minderwerk): work from the contract that, in consultation with you, is not carried out;
  • handover (oplevering): the moment at which you accept the work that we have reported as finished, or at which it is deemed to have been accepted (see Article 12);
  • in writing: on paper or digitally, for example by email or WhatsApp, as long as you and we can keep the message;
  • contract concluded away from our business premises: a contract that you conclude while you and we are both present at a place other than our business premises, for example at your home. A contract that you conclude immediately after such a personal conversation away from our business premises, for example by email or phone, also falls under this;
  • working days: Monday to Friday, excluding generally recognised public holidays.

Article 3. When these terms and conditions apply

These terms and conditions apply to every quote we make, to every contract with us and to all the work we do for you.

You receive these terms and conditions before you conclude the contract: we send them as a PDF with every quote. You can also read, save and print them on our website at any time.

If the quote or the order confirmation says something different from these terms and conditions, what is in the quote or the order confirmation applies. We record other deviations in writing, so that you and we can check later what we agreed.

If you are a business client, your own purchasing terms or other terms and conditions do not apply, unless we agree to them in writing.

If a provision in these terms and conditions is not valid, the other provisions continue to apply. With a business client, we will then agree on a replacement arrangement that comes as close as possible to the original intention.

If a provision is unclear and you are a consumer, the interpretation that is most favourable to you applies.

We may amend these terms and conditions. For a contract that is already in progress, the terms and conditions you received when concluding that contract continue to apply.

Article 4. Quote and contract

A quote from us is free and without obligation for you: you are not bound to anything until you accept the quote. A quote is valid for 30 days, unless it states a different period.

The quote states at least:

  • a description of the work, and what is not included;
  • the price, the pricing method and any additional costs (see Article 10);
  • how and when you pay (see Article 11);
  • when we expect to start and finish;
  • our business address and our contact details;
  • whether and how we are insured for the work (see Article 15);
  • how we handle complaints (see Article 13);
  • if we supply goods to you as a consumer, such as window frames (kozijnen), windows or doors: the statutory information about your rights if an item does not conform to the contract (see Article 13);
  • for consumers: whether you have a cooling-off period (bedenktijd), with an explanation and the model withdrawal form, or a statement that you do not have a cooling-off period (see Article 5).

We prepare the quote on the basis of the information you give us, such as measurements, drawings and photos. If that information is incorrect, this may affect the price and the schedule (see Article 10).

The contract is concluded as soon as you accept the quote in writing within the validity period. You can do this by signing the quote, or by letting us know by email or WhatsApp that you agree.

If you accept the quote after the validity period or with changes, we treat this as a new proposal from you. We will let you know within 5 working days whether we accept that proposal.

After your acceptance we send you an order confirmation, on paper or, if you agree, as a PDF by email. You will receive it within a reasonable period and in any case before we start the work. If you have asked us to start during the cooling-off period, that request is also included.

Article 5. Cooling-off period for consumers

This article only applies to consumers. If you have a cooling-off period, you can withdraw from the contract (herroepen) within that period. Withdrawing means that you end the contract without having to give a reason.

When do you have a cooling-off period? If you conclude the contract away from our business premises, for example because you sign at your home while we are present, you have a cooling-off period of 14 days. The law may also give you a cooling-off period if you conclude the contract entirely at a distance, without us having met in person at any point up to and including your acceptance. The quote states whether you have a cooling-off period.

The cooling-off period ends 14 days after the day on which the contract was concluded. If the contract concerns the supply of goods, such as window frames, windows or doors, and the law treats the contract as a purchase, the cooling-off period ends 14 days after the day on which you received the goods. If we have not given you the information about the cooling-off period that the law requires, the cooling-off period lasts longer: until 14 days after you have received that information from us after all, and at most 12 months longer than normal.

You do not have a cooling-off period in these cases:

  • for the construction of a new building, and for a renovation so extensive that it is comparable to a new build, for example if only the facade of the existing building remains standing. An extension, a dormer (dakkapel), a new bathroom or kitchen, new window frames or a repair does not fall under this: the cooling-off period may apply to those;
  • for urgent repairs or maintenance for which you yourself asked us to come round, such as for a leak. Extra work or extra goods that you did not expressly ask for do not fall under this exception;
  • for goods that we have made specially for you to your specifications, if the law treats the contract as a purchase;
  • for a contract concluded away from our business premises under which you pay no more than €50 in total. Contracts for related goods or services that you conclude with us at the same time are added together for this purpose;
  • for work that, at your express request, we have already fully carried out during the cooling-off period, if you have declared that you waive the cooling-off period once the work is finished (see below).

If one of these exceptions applies, we will say so in advance in the quote.

How do you withdraw? Let us know within the cooling-off period that you are withdrawing from the contract, by email, by letter or via WhatsApp. You may use the model withdrawal form that we send with the quote for this, but you do not have to: a clear message is enough. You can also request the model form from us. You are in time if you send your message before the cooling-off period has ended. We will confirm that we have received your message.

After your withdrawal we will refund everything you have already paid us, no later than 14 days after the day on which we received your message. We will use the same payment method as you did, unless you expressly agree to a different one. The refund costs you nothing. If you have already received goods from us, the information about withdrawal provided with the quote explains how they are returned and who bears the cost of this.

During the cooling-off period, we only start the work if you expressly ask us to. For a contract concluded away from our business premises, you do this with a written statement in a form that you can keep and that cannot be changed, such as on paper, in an email or in a PDF. In it, you also declare that you no longer have a cooling-off period once the work is fully finished.

If you then withdraw within the cooling-off period after all, you pay an amount for the part of the work that has already been carried out at the time you withdraw. We calculate that amount in proportion to the total price in the contract. If we did not properly inform you in advance about the cooling-off period or about these costs, or if you did not expressly ask us yourself to start earlier, you pay nothing.

For a contract concluded away from our business premises, we only ask for payment once the cooling-off period has ended. Only if you withdraw after asking us to start earlier do you pay the amount for the part carried out, as described above.

Article 6. Building a new home for a consumer

If we build a new home for a consumer, the law gives you extra protection under Articles 7:765 to 7:769 of the Dutch Civil Code (Burgerlijk Wetboek). Those rules take precedence over these terms and conditions. In brief:

  • we record the contract in writing and you receive the signed contract or a copy of it;
  • if you do not yet own the land, or if the contract is linked to the purchase of the land, you have a cooling-off period of 3 days after receiving the contract. During that period you may rescind (ontbinden) the contract, that is, end it;
  • you only pay amounts that roughly correspond to the progress of the construction. We can, however, agree that you pay at most 10% of the contract sum (aanneemsom), which is the agreed price for all of the work, into a deposit with a civil-law notary (notaris), or provide other security for it;
  • you may withhold at most 5% of the contract sum from the last instalment or instalments and pay it into a deposit with a civil-law notary. Between one and two months after the handover, we will ask you in writing, with a copy to the notary, whether you want to continue withholding that amount because there are still defects. Three months after the handover, the notary pays the amount to us, unless you let the notary know that you want to continue withholding it and up to what amount;
  • before you commit yourself, we will inform you in writing whether and how the work and our liability for defects are insured or covered in another way (see Article 15).

We set out these arrangements in detail in the written contract for building the home. The rules on the handover file (opleveringsdossier) and on liability after the handover also apply (see Articles 12 and 14).

Article 7. Carrying out the work

We carry out the work properly and with professional skill, in accordance with the contract and the rules that apply to it.

We may have the work or part of it carried out by others we engage, such as a subcontractor. We then remain responsible to you ourselves for that work.

We warn you if something is not right that we see or should reasonably have seen. This applies to errors in your instructions, to defects in things that come from you, such as materials you supply yourself or the ground on which we build, and to errors in drawings, calculations or plans that you or your adviser give us. For a building structure, we do this in writing, clearly and in good time, and we explain the possible consequences. If, after our warning, you still choose to go ahead, you bear those consequences.

The quote or the order confirmation states when we expect to start and finish. These are target dates, unless we expressly agree a fixed date. If we are at risk of missing a deadline, we will let you know as soon as possible, with the reason and a new schedule.

If we are delayed through our own fault, you can give us a reasonable period in writing to finish the work after all. If we also miss that period, you have the rights the law gives you, such as the right to rescind (end) the contract and to claim damages.

If the work falls under the Quality Assurance for Construction Act (Wet kwaliteitsborging voor het bouwen), we record in the contract who engages the quality assurer (kwaliteitsborger) and who supplies which documents for the completion notice (gereedmelding) to the municipality (gemeente). A quality assurer is an independent party that checks whether the building structure complies with the building regulations.

Article 8. What we ask of you

So that we can do the work properly and on time, you make sure that:

  • we can reach the workplace on the agreed days and at the agreed times and work there undisturbed;
  • we can use water and electricity free of charge, and heating and lighting if needed;
  • there is a place to store materials and tools safely and to put waste temporarily;
  • the rooms where we work are empty and easily accessible, unless we agree otherwise;
  • you make the choices and provide the information we need in good time, such as your choice of tiles or colours and information about pipes and cables in walls and floors;
  • the necessary permits, consents and notifications are arranged in good time, such as an environment and planning permit (omgevingsvergunning) or consent from the owners’ association (VvE), unless we agree that we will arrange them;
  • work by others whom you engage yourself is coordinated so that it does not delay us.

If any of this is not possible, please let us know as soon as possible. If there is a delay or extra work because something you are responsible for has not been arranged in time, the schedule moves accordingly. We may charge the reasonable extra costs we incur as a result. We will always discuss this with you first.

Article 9. Changes, additional work and omitted work

If you want to change the work, or if it turns out during the work that a change is needed, we will discuss this with you first. We will tell you what the change costs or saves and what it means for the schedule.

We only carry out additional work after we have told you what it costs and you have agreed to it. We record that agreement in writing, for example by email or WhatsApp.

Sometimes it only becomes clear during the work that something extra is needed, for example if there is a problem behind a wall that could not be seen beforehand. We will then explain to you what is going on, what the options are and what they cost. You decide.

If work is dropped by agreement (omitted work), we deduct the price of that work from the agreed price. If we have already bought or had made materials for that work that we cannot return, we will still charge for them. You will then receive those materials from us.

If the quote includes a provisional sum (stelpost), we settle the difference between the provisional sum and the actual costs as additional work or omitted work. A provisional sum is an amount estimated in advance for something that has not yet been decided, such as tiles or sanitary ware that you still have to choose.

We settle additional work and omitted work in the next instalment invoice or in the final account.

Article 10. Prices

The quote states which pricing method we use:

  • fixed price (aanneemsom): you pay the agreed amount for the agreed work. Additional work and omitted work are then added to or deducted from this (see Article 9);
  • estimated price (richtprijs): our best estimate of the price. The final price may not exceed the estimated price by more than 10%. The overrun may only be greater if we warn you as early as possible that the price will turn out higher. You can then still limit or simplify the work, and we will cooperate with this;
  • time and materials (regie): you pay for the hours actually worked at the hourly rate in the quote, plus the materials used and the other costs stated in the quote. If we give an estimate of the time the work will take, the same 10% rule applies as for an estimated price.

If you are a consumer, the quote states the total price including VAT (btw) and all additional costs, for example for removing waste. If the price cannot be calculated exactly in advance, the quote states how we calculate it. We do not charge you any other costs, except for additional work and provisional sums (see Article 9), for extra costs because something you are responsible for has not been arranged (see Article 8), and in the situations described below.

If you are a business client, our prices exclude VAT, unless stated otherwise.

After the contract has been concluded, the agreed price continues to apply, except in the cases below. If costs rise due to circumstances for which we are not responsible and which we did not have to take into account when setting the price, we will warn you as soon as possible. You can then decide to limit or simplify the work, or to terminate (opzeggen) the contract (see Article 17). If we cannot reach an agreement together, only the court can adjust the price.

If a cost increase is caused by incorrect information that you gave us and that was important for the price, we may adjust the price ourselves. This does not apply if we should have discovered the error before we set the price. In that case too, we will warn you first.

Article 11. Payment

The quote states how and when you pay. If you pay in instalments, these follow the progress of the work and you pay the final part after the handover.

You pay an invoice within 14 days of the invoice date, unless the invoice or the quote states a different period.

If you are a consumer, the following also applies:

  • for a contract concluded away from our business premises, we do not ask for payment before the cooling-off period has ended (see Article 5);
  • for goods we supply, such as window frames, windows or doors, we never ask for more than half of the price in advance;
  • your statutory rights continue to apply, such as the right to suspend a payment (withhold it temporarily) if we fail to perform.

If you as a consumer do not pay on time, you are in default once the payment period has expired. This means that you are late without us first having to point this out to you. You then owe statutory interest: the interest rate that the government sets for this purpose.

Before we charge collection costs, we send you a free payment reminder. It states what happens if you do not pay, including the amount of the collection costs, and you are given 14 days to pay after all, counting from the day after the reminder. If you still do not pay, we charge collection costs according to the statutory scale:

  • 15% of the first €2,500, with a minimum of €40;
  • 10% of the part from €2,500 to €5,000;
  • 5% of the part from €5,000 to €10,000;
  • 1% of the part from €10,000 to €200,000;
  • 0.5% of the part above €200,000, with a maximum of €6,775 in total.

For payments in instalments, the special rules laid down for this in the Decree on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten) apply.

If a business client does not pay on time, statutory commercial interest is due from the day after the final payment date, without a formal reminder being necessary. The collection costs are then also due without a formal reminder: at least €40, and otherwise according to the scale above.

A business client pays without any discount and without set-off, unless we agree otherwise. Set-off means that you offset an amount you have to pay us against an amount that you believe we owe you.

Article 12. Handover

When the work is finished, we will let you know and invite you to look over and assess the work together with us. We call this the inspection. We agree a date for it within 8 days of our notification, unless we choose a different date together.

During the inspection, we record the defects that we see together in a handover report (proces-verbaal van oplevering). This is a report that you and we both sign and of which you receive a copy. It also states whether you accept the work, accept it with reservations or refuse it. If you refuse the work, it states which defects are involved. By signing, you do not declare that the work is free of defects: you can still report defects that you discover later (see Articles 13 and 14).

The work has been handed over as soon as you accept it, even if you do so with reservations. If you do not assess the work within a reasonable period after our notification, and do not refuse it stating the defects either, the work is deemed to have been tacitly accepted and therefore handed over.

Minor defects that we can repair quickly and that do not prevent use are not a reason to refuse the work. We repair the defects in the handover report within a period we agree together.

After the handover, the work is at your risk. If it is then lost or deteriorates due to a cause for which we are not responsible, you still owe the price.

If the work is a building structure, for example an extension or an extra storey (dakopbouw), we give you a handover file when we report that the work is finished. It contains at least the drawings and calculations of the building structure and the installations, a description of the materials and installations used, the designated uses of the building structure, and the information you need for its use and maintenance. Only if we expressly agree otherwise for a particular job can the file be smaller or be left out. Such an agreement will then be stated in the quote.

Article 13. Defects and complaints

If you have a complaint about our work, an invoice or our service, please let us know as soon as possible. You can do this by email at info@pmstadbouw.nl, by phone on 06 34241346 or via WhatsApp. Describe the complaint as clearly as possible; photos help.

Within 2 working days we confirm that we have received your complaint. Within 14 days you receive a substantive response. If we need more time, for example because we first need to come and take a look, we will let you know within those 14 days, with the reason and when you can expect an answer.

If you are a consumer, report a defect within a reasonable period after you discovered it or could reasonably have discovered it. A report within two months of discovery is always in time.

If you are a business client, report a defect in writing within 14 days after you discovered it or could reasonably have discovered it. If you report it later, you may no longer be able to rely on that defect.

If there is a defect for which we are liable, you first give us the opportunity to repair it within a reasonable period, unless this cannot be asked of you in the circumstances. Your right to compensation for damage caused by the defect remains.

A claim relating to a defect in the work handed over becomes time-barred two years after you complained about the defect. Becoming time-barred means that, because time has passed, you can no longer enforce the claim through the courts. If you gave us a period to repair the defect, those two years only start at the end of that period. In any case, the claim becomes time-barred 20 years after the handover for a building structure, and 10 years after the handover for other work.

We only give a guarantee on top of what the law provides if it is expressly stated in the quote. Your statutory rights always continue to apply, including alongside such a guarantee.

If we supply goods to you as a consumer, such as window frames, windows or doors, the statutory rule also applies that those goods must conform to the contract: they must have the properties you were entitled to expect on the basis of the contract. You always have that right, alongside any guarantee.

If we cannot reach a solution together, Article 20 explains what else you can do.

Article 14. Liability

If you are a consumer, we are liable to you in accordance with the law. We do not limit that liability in these terms and conditions.

For a building structure, we are also liable after the handover for defects that were not discovered at the handover, unless those defects cannot be attributed to us. This means: unless they are not our fault and are not at our risk either. For work other than a building structure, after the handover we are no longer liable for defects that you should reasonably have discovered at the handover.

Defects that we knew about and concealed from you are never subject to a limitation or a shorter period. This also applies if someone who manages the work on our behalf knew about the defect and concealed it.

If defects are caused by materials or other things that come from you, by the ground, or by drawings, calculations or plans that you gave us, you bear the consequences. This does not apply if we should have warned you about this and did not do so (see Article 7).

As a consumer, you do not have to pay for damage that we cause to others during the work, for example to the neighbours.

If you are a business client, the following applies:

  • we only compensate direct loss: damage to the work and to other property, and the reasonable costs of establishing and limiting the damage;
  • we are not liable for indirect loss (consequential loss), such as loss of profit, business interruption, missed savings or losses due to delay;
  • the total amount we compensate is limited to the price, excluding VAT, of the contract to which the damage relates.

These limitations do not apply in the event of intent (opzet) or conscious recklessness (bewuste roekeloosheid) on our part, or on the part of whoever manages the work on our behalf. Conscious recklessness means: we knew that the risk of damage was high and took that risk anyway. The limitations also do not apply to defects that we knew about and concealed. For our liability for defects after the handover of a building structure, a limitation only applies if we have expressly included it in the contract itself.

Article 15. Insurance and financial security

Before you conclude the contract, we inform you in writing whether and how we are insured for our work and our liability. This is stated in the quote.

If we build a new home for a consumer, this is a legal requirement. We then also state whether and how the execution of the work and our liability for defects are insured or financially covered in another way: what is covered, for what part, for what period and up to what amount. That information becomes part of the contract.

We advise you to check what your own buildings and contents insurance (opstal- en inboedelverzekering) covers during a renovation.

Article 16. Force majeure

Force majeure (overmacht) means that we cannot fulfil an agreement, or cannot fulfil it on time, due to a cause for which we are not responsible and which is not at our risk either. Examples are:

  • weather in which we cannot work safely or properly, such as a storm during roofing work or frost during plastering (stucwerk);
  • fire or water damage at the workplace that we did not cause ourselves;
  • government measures;
  • materials that a supplier does not deliver or delivers too late, even though we ordered them in time and they cannot be obtained in time from another supplier either.

In the event of force majeure, we will let you know as soon as possible. The schedule then moves by the length of time the force majeure lasts. We agree with you how and when we will continue.

If the force majeure lasts longer than 2 months, or if it is certain that it will last that long, you and we may rescind the contract for the part that has not yet been carried out. You then only pay for the work that has already been done, and for materials that we have already bought for you and that you receive from us.

The same applies if you are unable to fulfil an agreement due to force majeure.

If you are a consumer, you also always retain the rights that the law gives you in the event of force majeure, such as the right to rescind the contract earlier if the work can no longer be carried out because of the force majeure.

Article 17. Suspension, termination and rescission

Suspending means that you or we temporarily do not fulfil an obligation of our own because the other party is failing to perform. Rescinding means that the contract is ended in whole or in part because the other party is failing to perform.

If you do not pay an instalment on time, we first send you a written reminder with a reasonable period to pay after all. If you still do not pay, we may stop the work until you have paid. The schedule then moves accordingly.

If one of us fails to fulfil an agreement, the other can give a reasonable period in writing to do so after all. This is called a notice of default (ingebrekestelling). If it still does not happen, the contract may be rescinded, as provided by law.

Your statutory rights to suspend an obligation or to rescind the contract if we fail to perform always continue to apply.

With a business client, we may rescind the contract without a notice of default if the client is declared bankrupt (failliet), applies for or is granted a suspension of payments (surseance van betaling), or ceases trading. Whatever we have already carried out must then be paid immediately.

You may always terminate the contract in whole or in part, even if the work has already started. You then pay the agreed price for all of the work, minus the costs we save because of the termination, and you receive from us the work that has already been completed. If we are working on a time and materials basis, you pay the costs incurred, the hours worked and the profit we would have made on all of the work. If as a consumer you still have a cooling-off period, you can withdraw instead (see Article 5).

Article 18. Retention of title

Materials that we supply, such as window frames, doors or tiles, remain our property until you have paid everything you owe for those materials and the work that goes with them. This is called retention of title (eigendomsvoorbehoud).

As soon as the materials have been incorporated into your home or building in such a way that they have become a permanent part of it, such as a fitted window frame, the retention of title lapses. They then belong to the building. You still owe whatever you have yet to pay.

As long as the materials belong to us, you may not sell them, give them away or use them as security.

If you do not pay, we may take back the materials that have not yet been incorporated, after warning you about this in writing. We will set off what you have already paid for those materials against what you still owe us, or we will refund it.

Article 19. Personal data

We use your personal data, such as your name, address, phone number and email address, mainly to handle your request, prepare the quote, carry out the work, invoice you and comply with our legal obligations.

You can read how we handle your data, how long we keep it and what rights you have in our privacy notice.

Article 20. Applicable law and disputes

Dutch law applies to every contract with us and to these terms and conditions.

If you have a complaint or a disagreement with us, please contact us first. We will look for a solution together (see Article 13).

If we cannot reach a solution together, the dispute can be submitted to the court. If you are a consumer, this is the court that has jurisdiction under the law.

With a business client, we submit a dispute to the Den Haag District Court (rechtbank Den Haag). This does not apply to cases that belong before the subdistrict court (kantonrechter): for those, the court designated by law has jurisdiction.